1. General Shipping Information
Mawario sellers are responsible for managing their own shipping prices and timelines. Each seller determines their shipping methods, costs, and delivery times. All products should be dispatched within 30 days of the order being placed.
2. Shipping Methods and Costs
- Methods: Sellers may offer various shipping methods, including standard and express shipping. The available options will be listed on each product page.
- Costs: Shipping costs are calculated by individual sellers and can vary based on weight, size, and destination.
3. Delivery Times
- Delivery times are estimated by sellers and may vary depending on the shipping method chosen and the destination country within Europe.
- Customers will receive an estimated delivery time at the checkout.
4. Order Processing Time
- Sellers are required to process and dispatch orders within 30 days.
- Exceptions may apply during holidays and weekends.
5. Geographic Restrictions
- Currently, Mawario only ships products to European countries.
- Some products may have additional country-specific restrictions which will be noted on the product page.
6. Tracking Information
- If tracking is available, sellers will provide tracking information after the order has been dispatched.
- Customers can access their tracking details through their Mawario account or via email notifications.
7. Handling Returns
- Returns policies are set by individual sellers and must comply with European and German consumer protection laws.
- Customers can return products if they are damaged, incorrect, or not as described. Sellers are responsible for handling return shipping costs in these cases.
8. Downloadable Products
- Downloadable products will be accessible immediately after payment is confirmed.
- Customers will receive a download link via email or through their Mawario account.
9. Online Booked Services
- Services booked online must comply with the terms set by the seller, including scheduling and delivery of the service.
- Detailed terms for each service will be available on the respective service page.
10. Seller Responsibilities
- Sellers must ensure that their shipping practices comply with all relevant laws and regulations.
- Sellers are responsible for providing accurate shipping times and handling any shipping-related customer service issues.
11. Customer Support
- For any shipping-related issues, customers can contact Mawario support through the platform’s support page or directly reach out to the seller using the provided contact information on the order page.